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Cancellation Insurance

Insured: This policy covers the persons stated on the lessor’s confirmation/ tenancy agreement and the persons who are scheduled to take part in the tenancy. The aforementioned persons are hereinafter referred to as ‘the insured’.

Policy term: Cancellation cover will take effect upon payment of the premium and cease at the start of the tenancy. The peace of mind package provides cover from the start of the policy term until the end of the tenancy.

1 Cancellation insurance

1.1 Scope of the policy: Die The policy covers cases where the insured, his or her spouse/ cohabiting partner, family or travel companion suffers one of the following during the policy term and the tenancy cannot be completed because of:

Or if:

1.2 Compensation: In the event of cancellation, the policy covers the component of the rent that cannot be recovered by DanCenter and Danland. Notwithstanding the foregoing, in the event of the late commencement of the tenancy due to reasons referred to in Article 2(1) (damage covered by the policy) or due to a delay to public transport lasting more than two hours, the documented additional costs for commencement of the tenancy shall be subject to a maximum amount corresponding to any cancellation.

1.3 Procedure in the event of a claim: The insured must notify DanCenter and Danland of the cancellation of the trip as soon as he or she becomes aware of the event or events which render cancellation necessary. The insured must also submit an insurance certificate and booking confirmation to DanCenter and Danland. The insured must be able to substantiate the reason for the cancellation through:

2 Holiday compensation

The policy covers:

2.1 Termination: In the event of termination of a tenancy as a result of a loss covered by the Cancellation Insurance (Article 2), the policy will cover:

3 Peace of mind package

3.1 Emergency medical treatment: During the tenancy, the insured shall have access to Gouda’s 24- hour emergency medical service in the event of both minor and severe illness. The insured may obtain advice and guidance concerning medical treatment and medications. The peace of mind package provides cover of up to DKK 1 million for costs incurred by the insured in obtaining emergency assistance at the scene of the accident which involved the insured.

The assistance will be provided by Gouda Alarm’s crisis team over the telephone or at the scene of the accident. The cover is subject to the condition that Gouda’s doctor or psychologist considers the provision of emergency assistance to be necessary.

3.3 Recall: The peace of mind package covers reasonable and necessary additional travel expenses in no more than economy class for two persons who are covered by the policy in the event that the insured:


The peace of mind package does not cover:

REMARKS In the event of an accident that is covered by Article 2 of the Cancellation Insurance, notification must be given immediately to DanCenter, Lyngbyvej 20, 2100 Copenhagen Ø, Denmark. After registering the claim notification, DanCenter will forward the notification to Gouda Rejseforsikring in Copenhagen, who will them process the claim and pay out compensation as and where applicable.

EMERGENCY claims handling: Contact Gouda Alarm Centre.

4. General terms and conditions

4.1.Complaints: If, after discussing a problem with us, you still disagree with our handling of your case or the outcome, you can submit a complaint to our complaints officer:

Gouda Rejseforsikring Att.: Den klageansvarlige enhed A.C. Meyers Vænge 9 2450 Copenhagen SV E-mail:

If you still do not agree with our decision, you can complain to:

Insurance Complaints Board Anker Heegaardsgade 2 1572 Copenhagen SV

Telephone: + 45 33 15 89 00 (weekdays between 10am and 1pm)

A specific complaints form available from the Insurance Complaints Board must be used when submitting a complaint. You can also submit your complaint online. For more information on your options, see

4.2. Legal venue: Legal proceedings against Gouda may be brought in the insured’s domicile or before the District Court or Eastern High Court in Copenhagen, Denmark.

4.3 Definitions:

Gouda Alarmcentral

Tel.: (+45) 33 15 60 60 Fax: (+45) 33 15 60 61 E-Mail:

Gouda Rejseforsikring

A. C. Meyers Vænge 9 • 2450 København SV

Tel.: (+45) 88 20 88 20 • Fax: (+45) 88 20 88 21

E-Mail:, • CVR-Nr.: 18 21 45 71

Gouda Rejseforsikring is part of Gjensidige Forsikring, CVR no. 33 25 92 47, Danish branch of Gjensidige Forsikring ASA, NorwayOrganisation no. 995 568 217

Claims Department Telephone: +45 88 88 81 60 E-mail:

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